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New to Gender Journey? Start here to learn the basics.
Welcome to Gender Journey
Learn what Gender Journey is, what it offers, and how to get started on the platform.
Understanding Subscription Plans
Compare our three subscription tiers — Egg, Cracking, and Hatched — and find the plan that suits you.
Navigating the Dashboard
Learn how to use and customise your dashboard with widgets, navigation, and quick actions.
Resources and guidance for your transition journey.
Your Journey Timeline
Learn how to use the Journey Timeline to visualise your transition milestones, reflections, and anniversaries.
Managing Your Healthcare Providers
How to add, organise, and manage your healthcare providers, contacts, and provider templates.
GRC Application Tracking
Track your Gender Recognition Certificate application progress, store documents, and manage important dates.
Learn about data protection, encryption, and privacy features.
How Your Data Is Protected
Understand how Gender Journey encrypts and secures your personal and medical data.
Setting Up Two-Factor Authentication
Step-by-step guide to enabling 2FA, managing backup codes, and using trusted devices.
End-to-End Encrypted Messaging
Learn how end-to-end encryption protects your private messages and how to manage your encryption keys.
Common issues and how to resolve them.
Login and Account Issues
Solutions for password resets, two-factor authentication problems, and locked accounts.
Subscription and Billing Troubleshooting
Fix payment failures, feature access issues, and manage your billing through the Stripe portal.
App Performance and Technical Issues
Resolve slow loading, PWA update problems, and notification issues with these troubleshooting steps.
Popular help articles from our community
GDPR, compliance, and legal documentation
Stay up to date with the latest features and improvements
Latest updates and improvements to Gender Journey
For a complete changelog and detailed release history, visit our support portal or check the app's settings page.
View Full ChangelogWe've tried to make our help articles as comprehensive as possible. If you still can't find what you're looking for, we're here to help!
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