Data and Feature Troubleshooting

If your data is not showing up or a feature is not working as expected, this guide can help.

Data Not Showing After Downgrade

If you downgraded your subscription and can no longer see your data:

• Your data is safe — When you downgrade, your data is preserved but the features that display it become inaccessible.
• Upgrade to restore access — Subscribing to the appropriate plan will immediately restore access to all your previously entered data.
• Export first — If you plan to downgrade, you can export your data beforehand from your profile settings.

Blood Test Results Not Appearing

If your blood test data is not showing:

• Check your date filters — The blood test view may be filtered to a date range that does not include your results. Adjust the date range or clear the filters.
• Confirm results were saved — After entering blood test data, make sure you clicked Save. If the page was closed before saving, the data may not have been stored.
• Check the correct test type — Make sure you are viewing the right test category for the results you entered.

Photos Not Uploading

If you are having trouble uploading photos:

• Check file size — There is a maximum file size limit for uploads. Try compressing your image or using a lower resolution.
• Check file format — Supported formats include JPEG, PNG, and WebP. Other formats may not be accepted.
• Check your connection — Large uploads require a stable internet connection. Try uploading on Wi-Fi if you are on mobile data.
• Check storage permissions — On mobile devices, make sure Gender Journey has permission to access your photos.

Calendar Events Missing

If events are not showing in your calendar:

• Check event type filters — The calendar may be filtered to show only certain event types. Check the filter settings and make sure all relevant types are enabled.
• Check the date range — Navigate to the correct month or week to find your event.
• Check recurring events — If you set up a recurring event and only some occurrences are showing, review the recurrence settings.

Voice Recordings Not Playing

If your voice recordings will not play back:

• Check your browser audio permissions — Make sure your browser allows Gender Journey to play audio.
• Try a different browser — Audio playback support varies between browsers.
• Check your device volume — Ensure your device is not muted or on very low volume.